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Frequently Asked Questions

Home » What’s On » London Open Gardens 2025 » Frequently Asked Questions
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View the LOG 2025 visitor map guide online here

A FREE printed copy of the map guide (A5 folding out to A2) showing locations and opening times is offered to all ticket holders at garden gates during the event weekend.

Ticketing

updated at 23:00 Sat 7 June

Sunday Only London Open Gardens tickets can now be purchased here

A Sunday only London Open Gardens Weekend ticket gives entry to 60+ gardens without any further booking required SEE FULL LIST OF GARDENS please see individual gardening opening times and days.

The tool we recommend for selecting which gardens to visit is the Garden Selector Tool – click here

How do I check if any gardens have withdrawn since the visitor map was printed please check here *Currently Eversheds, Moat Community Garden, Wesley Square and Dorset Square (06.06.2025) have had to withdraw due to unforeseen circumstances.

The Aga Khan Centre, 30 Cannon Street, Battersea Roof Gardens & Downing Street all require pre booking or ballot entry– (please do not travel to these gardens – booking has now closed for these gardens)

Which roof gardens are taking part on Sunday 8 June that I can visit without booking?
The Garden at 120, 245 Hammersmith , The Ismaili Centre Roof Garden, Ham Yard Hotel,

The Garden at 120 (image above) opens exclusively to LOG ticketholders 9-10am on Sat 7 & Sun 8 no pre booking required. Image credit Tim Green @thegreenalbum 

Are there any participating gardens (100+) that don’t require a London Open Gardens ticket to visit?

ALL gardens participating in London Open Gardens require you to present your London Open Gardens 2025 ticket (adults £19, 12 – 17yr olds £6, Under 12s FREE) to the stewards on the garden gate.

I am experiencing problems downloading my ticket. We are aware some bookers have encountered problems with the download of the PDF version of the London Open Gardens Ticket. You do not need the downloaded version of your ticket to access gardens, you can show your London Open Gardens Ticket email booking confirmation (which contains the e-ticket) to gate stewards to enter gardens.

I bought my ticket sometime ago and now cannot find my ticket.

1. Search your email using this subject header: Your Order From London Parks and Gardens for London Open Gardens 2025.

2. Search all your email accounts – did you use an alternative email to book your tickets?

3. Search your email using ‘from’ London Parks and Gardens.

4.  Search your email junk or spam folders.

5. Visit the support pages at https://londonparksandgardens.eventcube.io/support#

Where do I find my order reference?

Your order reference is a mixture of letters and numbers and can be found in the top left hand corner of your ticket, above the words London Open Gardens 2025.

Your order reference can also be found in the body of your order confirmation email, which you received at the time you booked your ticket.

Do children need a ticket?

FREE child tickets (11 years and under) are available. These tickets must be booked online, in advance and are only valid for entry with an accompanying adult (18+) ticket holder.

There is also a discounted ticket for 12 – 17 year olds costing £10, also bookable online.

Are ticket refunds available?

We operate a strict no refund policy.

There is an option when booking tickets for you to add personal insurance, covering the cost of your ticket (less booking fee) should the event be cancelled. Garden opening times and days may vary please check our website for details. Whilst we hope to open all of the gardens, some may not be able to open at the last minute due to unforeseen circumstances.

How do I apply for a free companion ticket?

FREE companion tickets for those requiring carers are available.

The free companion ticket is available to anyone who requires assistance or supervision throughout the event. 

If you are a wheelchair user, you are automatically eligible for a free companion ticket, if you require one.

If you are registered as severely sight impaired or blind, or receive DLA/PIP/Attendance Allowance at a higher or enhanced rate, you are automatically eligible for a free companion ticket. 

Please email ticketing@londongardenstrust.org with your booking reference details about your assistance requirement and we will arrange ticket dispatch.

Your visit

Is there a printed visitors map guide of the gardens?

View the LOG 2025 visitor map guide online here

A FREE printed copy of the map guide (A5 folding out to A2) showing locations and opening times is offered to all ticket holders at garden gates during the event weekend.

It is my first visit to London Open Gardens. Are there suggested journeys between gardens to help me plan my weekend?

Yes. Our volunteer garden coordinators, who each oversee a London borough or ‘area’, write suggested self guided walking routes between the gardens in their area. Read more.

Can I search gardens by type to help me choose which gardens to visit?

Yes. Use the online garden selector tool on our website to filter gardens by type, location or opening times. It will also show you which gardens have similar opening times and are close to the garden you are interested in.

Can I use cash to buy a ticket on the day?

No. All tickets must be bought online and can be bought throughout the weekend, including on Sunday, via our website. * However, you can pay £5 cash for a single garden visit at the gate, IF the garden permits. It is at the gardens discretion (see below)

  • Gardens are encouraged to offer a single entry garden ticket for £5 to visitors and to allow visitors to pay cash for this ticket, however this is at the discretion of the garden. Where gardens offer a single garden entry ticket, it costs £5 per person per garden entry. Not all gardens are comfortable handling cash or holding a float and will not provide the option of a £5 single entry ticket, in which case you will need to buy an online ticket.

I have received email confirmation of my ticket order; what do I need to show stewards on the entry gate?

When you place your order you receive an email confirmation usually within 10 minutes.

On your email confirmation you will see an option to Download Ticket. 

Download the ticket and either save it on your phone or print the ticket to show stewards on the gate.

If you choose to show stewards a digital ticket on your phone or device, please have the tickets open and ready to show stewards BEFORE reaching the gate, in order to prevent queues.

Can I bring my dog?

Please check, each garden has different rules regarding dogs. You can use our online garden selector tool to search ‘gardens allowing dogs on leads’. Some garden committees do not allow residents to take dogs into their gardens, and the same rules apply for London Open Garden visitors.

Which gardens have allow picnics, or have W.C. facilities?

Please use our online garden selector tool to search for queries related to individual gardens.

Are there activities taking place in the gardens during London Open Gardens?

Yes – some gardens will provide music, plant sales or tours with their gardener. Please check our website and use the garden selector tool to see which gardens have activities or additional programming

How do I check if a garden is suitable for wheelchair users, or for someone with limited mobility?

Please check our access page here and check the garden listings on our website for full information provided by individual gardens, including access details.

Will I be photographed at this event?

Please be aware there will be photography and filming at this event. If you do not wish to be photographed in one of the gardens you are visiting, please make the photographer aware.

How do I leave feedback about the event?
In the days after the event we will send all our email subscribers a short online survey to complete and leave feedback to help us improve.
you can subscribe here
you can find the feedback link here
there will be surveys tailored to garden hosts, weekend volunteers and visitors
Please do not email our office to leave feedback

Where do I go to find my Lost Property? Please contact the gardens that you visited on the day as gardens will hold on to any lost property it is not returned to our offices.

About the charity London Parks & Gardens

London Open Gardens is an annual fundraiser for London Parks & Gardens – what does London Parks &Gardens do?

To find out more about the work of London Parks and Gardens please visit the charity’s website.

How do I become a member of London Parks & Gardens?

To find out more about becoming a member please visit our Support Us pages.